If you can increase the layback angle (seat leaning back towards the tank), that should fix it. Here’s how:
- Adjust the seat forward. Remove seat and mounting base caps so you can access the screws. Loosen the screws enough for the mounting bases to move. Replace the seat, close the lid and pull the seat forward towards the front of the toilet bowl. We recommend having the seat overhang the front of the bowl by ¼ inch or so. That way, the seat can be lifted more easily without touching the front of the toilet bowl. NOTE: When fully extended, the screw heads should be at the back of the screw slots in the mounting bases. Re-tighten the screws. NOTE: It is important to old the wingnut beneath while tightening the screw from the top. Otherwise, you will never achieve proper tightness. Tighten very firmly. Open seat and test to be sure it stays open.
- Be sure the tank lid is pushed back (toward the wall) as far as possible.
- Sometimes, the Slow-Close feature on new seats resists opening and springs back, causing the seat to close. Like a new pair of shoes, it may require “breaking in”. Try opening the seat and pushing it back against the lid, applying pressure (back toward the tank and down toward the toilet) for 1-2 seconds. In essence, you are telling the seat where it belongs. After a few cycles, it should stay put.
If the tips above do not work, please Contact Us and send us a note.